Shipping policy

Shipping Policy for VELOURA Beauty and Skincare

At VELOURA Beauty and Skincare, we are committed to delivering your favorite beauty and skincare products with speed and care. We understand how exciting it is to receive your order, and we want to make the shipping process as seamless as possible. Below are the details of our shipping policies, which are linked to our trusted partner, DSers (via AliExpress).

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days after payment is confirmed. Please note that processing times may vary during high-demand seasons, holidays, or sales events.
  • DSers Fulfillment: Since we work with DSers (through AliExpress), some products may require additional time for fulfillment from our suppliers. Estimated processing time for DSers-fulfilled products is typically 3-7 business days, depending on product availability.

2. Shipping Times

  • Domestic Orders (within the US):
    • Standard Shipping: 7-15 business days
    • Expedited Shipping: 5-7 business days
  • International Orders:
    • For countries outside the US, delivery times typically range from 15-30 business days, depending on the destination and the shipping method chosen.
    • Shipping fees for international orders are calculated at checkout based on weight, destination, and selected shipping speed.

3. Shipping Methods

We offer a variety of shipping options to ensure that your VELOURA products reach you safely:

  • Standard Shipping (typically free for orders above a certain amount)
  • Expedited Shipping (Available at an additional cost for faster delivery)
  • Global Shipping (For international customers through DSers' reliable network)

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and link to monitor your package's journey. Please allow up to 48 hours for tracking information to update after shipment. Tracking is available for all orders shipped via DSers/AliExpress.

5. Shipping Costs

  • Domestic (US): Free Standard Shipping on orders over $50. Expedited shipping options are available for a fee.
  • International Shipping: Shipping costs are calculated at checkout based on your location and the weight of the order.

6. Customs & Duties

  • For international orders, please note that customs fees, taxes, and duties are not included in the shipping cost and are the responsibility of the customer. The shipping carrier may contact you directly if additional fees are due upon arrival in your country.

7. Address Accuracy

  • Please ensure that your shipping address is correct at checkout. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.

8. Shipping Delays

  • While we strive to meet the estimated delivery times, shipping may occasionally be delayed due to factors beyond our control, including weather conditions, customs processing, or postal strikes. If there is a significant delay, we will notify you promptly.

9. Returns & Exchanges

  • For information on returns, exchanges, and refunds, please refer to our Return Policy page. If you receive a damaged or defective product, please reach out to our customer service team within 7 days of receiving your order, and we will be happy to assist you.

10. Customer Support

If you have any questions or concerns about shipping, please don't hesitate to contact our customer support team at support@veloura.com. We are here to help ensure your shopping experience with us is smooth and enjoyable!

Thank you for choosing VELOURA Beauty and Skincare! We look forward to delivering products that bring out your beauty, inside and out.

This shipping policy reflects the partnership between VELOURA and DSers (via AliExpress) to offer reliable and efficient shipping options worldwide.